Rock County Wisconsin - Provider Portal

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This portal provides potential providers with information that includes our Provider Guide for various Human Services Departments that contract for services. The guide describes programs that often seek contracted providers to serve the residents of Rock County. You will find information on the programs below with links to relevant information regarding each specific program.

This portal also includes information on our HSD Compliance Plan and training for that Plan as well as links for various aspects of our contracting process. Please feel free to reach out to the Rock County Administrative Services staff with specific questions about the contract process at [email protected].

Provider Guide

Services

Adult Protective Services (APS)

APS is responsible for investigating allegations of abuse and neglect of any person over the age of 18 who has a disability or is 60 and above. In addition to investigations, staff assists with petitioning the court for Guardianship and Protective Placement for individuals who have been deemed incompetent. Services authorized through the unit are short term only (up to 6 months). Services include but are not limited to residential respite, cleaning services, home-delivered meals, supportive home care, transportation, corporate Guardianship, lifeline, and in-home nursing services.

Children's Long Term Support (CLTS)

CLTS is a Medicaid Waiver Program designed to serve children with long term support needs. CLTS provides funding for services to support children with physical disabilities, developmental disabilities, or severe emotional disturbances who would otherwise be at risk for institutional level care. Funding can be used to support a range of services based on an assessment of the needs of the child and his or her family.

How to Become an Approved Provider for CLTS Services

Third-Party Administration (TPA) Claims Processing for CLTS

Crisis, Intake and Outpatient Services

Rock County Crisis Services provides services 24 hours a day, seven days a week to people of all ages who are experiencing mental health and/or alcohol/drug-related emergencies. The Rock County Crisis Intervention Unit provides assessment and support to assist individuals in accessing mental health and/or alcohol/drug-related treatment. Services are delivered in-person, in the community, and by phone.

Crisis Stabilization is a service that provides assessment, crisis planning, and case management to individuals with mental illness who are in crisis and may otherwise be placed in a more restrictive setting. This program is designed to be short-term by supporting the needs of the individual to stabilize while remaining in the community. Crisis Stabilization referrals primarily come from Crisis Intervention, institutional liaisons, and the crisis stabilization facility.

Rock County Counseling Center (RCCC) provides behavioral health services for adults, age 18 and older, who are Rock County residents and who are uninsured or otherwise not able to access behavioral health services through private community agencies. The staff provides assessment, psychotherapy, case management, medication management, and coordination of care for clients with a range of behavioral health disorders. RCCC also offers specific opiate treatment by providing cognitive-behavioral therapy and case management support in conjunction with Medication-Assisted Treatment (MAT) and overdose prevention. Evidence-based treatment, trauma-informed care, and person-centered recovery are the grounding principles that underlie the agency’s culture.

Comprehensive Community Services(CCS)

CCS is a Medicaid funded program that provides community mental health and substance abuse treatment in a teaming model to individuals across the lifespan. Each team has a consumer, case manager, and mental health professional. Consumers then choose other team members based on natural supports and service needs.

DHS-CCS Provider Registration Portal

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Community Support Program (CSP)

CSP provides intensive community-based mental health treatment services to individuals living with serious and persistent mental illness (Bipolar Disorder, Schizophrenia, Psychosis NOS, etc.). Based on each participant’s needs, CSP provides psychiatry, psychotherapy, medication management, and monitoring, nursing services, skill development, case management, and employment support.

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MA Compliance Information

In the tab below one will find information regarding the Rock County HSD Compliance Plan, including links to the Plan, Code of Conduct, and a Trainings PowerPoint on the Compliance Plan.

This tab also contains information for Staff, Providers, and Participants in Rock County HSD programs on how to report concerns and/or issues of non-compliance.

HSD MA COMPLIANCE EMAIL

MA Compliance

MA Compliance

The Rock County HSD Compliance Committee has created a form that staff can use to report concerns regarding non-compliance as outlined in the HSD MA Compliance Plan. All staff is responsible for reporting concerns with non-compliance and the HSD Compliance Committee will investigate those concerns to the best of our ability in a non-retaliatory, transparent manner. Staff reporting by using the form has 3 methods of reporting that are outlined on the form. Those methods are:

· Confidentiality and Anonymity are not requested

· I wish to remain Confidential

· I wish to remain Anonymous

As stated above, all investigations are completed in a non-retaliatory manner and the HSD Compliance plan has a whistle-blower clause to protect staff who are reporting concerns in good faith. The HSD Committee and members respect all reporters’ decisions as to their status of reporting. We ask that whichever status a reporter selects, please include as much detail as you are able to provide. We will follow-up with reporters that do not choose to remain anonymous. For those that do wish to remain anonymous, the more detail we have, the more thorough an investigation we are able to complete. While the reporting form is our preferred method of reporting suspected non-compliance, we also provide alternative ways to report via email, supervisor/manager contact, or telephone contact.

Reporting non-compliance is everyone’s responsibility. We appreciate everyone’s cooperation and adherence to the Rock County Human Services Department’s MA Compliance Plan.

Thank you.

Reporting Form

HSD Compliance Plan

HSD Compliance Training

Compliance Certificate

Links

In the tab below one will find links to information related to the contracting process including where to send inquires for those interested in becoming a contracted provider for certain programs in the Rock County Human Services Department.

Key Contract Requirement Links

Key Contract Requirement Links

Contact

[email protected]

Audit Standards

https://www.whitehouse.gov/omb/

https://doa.wi.gov/Pages/StateFinances/State-Single-Audit-Guidelines.aspx

https://www.dhs.wisconsin.gov/business/audit-reqs.htm

https://dcf.wisconsin.gov/audit/requirements

Provider Agency Audit Guides

https://www.dhs.wisconsin.gov/business/audit-reqs.htm
https://dcf.wisconsin.gov/audit/requirements

Background Checks